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Privacy Policy

Please see our Privacy Policy below. We aim to make our policies as clear and transparent as possible, but should you have any questions, please email us at support@thefunctionaldoctors.com.au

Privacy Policy

At The Functional Doctors PTY LTD ("TFD"), protecting your privacy is a top priority. This Privacy Policy outlines our practices regarding the collection, use, storage, and sharing of your personal information. By using our services or providing us with your personal information, you consent to the practices described in this policy.

1. Types of Personal Information Collected:

TFD may collect the following types of personal information from users/customers:

  • Name: To personalise interactions and communications.

  • Email address: To communicate with users and provide updates.

  • Phone number: To contact users for scheduled consultations and important notifications.

  • Information on medical history & symptoms: To provide tailored healthcare services and advice, and limited to data shared directly by the patient.

  • Payment information: all sensitive payment information is processed through our third party payment processor, Stripe. TFD does not hold any personal payment information. 

2. Purpose of Collection:

We collect personal information for the following purposes:

  • To provide services: Personal information is used to schedule and conduct patient consultations, communicate about medical matters, and deliver personalised healthcare services.

  • To personalise user experience: We may use personal information to tailor our services and recommendations based on individual medical history and symptoms.

  • To ensure accurate understanding: Collecting medical history and symptoms helps us gain a comprehensive understanding of each patient's health status, enabling us to offer effective treatment and advice.

3. How Information is Collected:

Personal information may be collected through various channels, including:

  • Online forms: Users may provide personal information through forms on our website or mobile applications.

  • Verbal communication: During phone consultations with our patient care team, users may share personal and medical information verbally.

4. Use of Personal Information:

TFD uses personal information for the following purposes:

  • Appointment scheduling: Contact information is used to connect with patients at their preferred time for consultations.

  • Medical consultations: Personal information, including medical history and symptoms, is used to provide personalised healthcare services and advice.

  • Communication: Email addresses and phone numbers are used to communicate important information about appointments, treatment plans, and updates.

5. Storage and Security Measures:

We take extensive measures to ensure the security and confidentiality of your personal information:

  • Data storage: Personal information is stored in secure databases and systems, including HIPAA compliant medical CRMs.

  • Encryption: We utilise encryption protocols to protect personal information during transmission and storage.

  • Access controls: Access to personal information is restricted to authorised personnel who require access for legitimate business purposes.

6. Sharing of Personal Information:

TFD may share personal information with third parties under the following circumstances:

  • Service providers: Personal information may be shared with third-party service providers who assist us in delivering healthcare services, managing appointments, or processing payments.

  • Legal requirements: We may disclose personal information in response to legal processes, such as court orders or subpoenas, or to comply with applicable laws and regulations.

7. User Rights:

Users have the following rights regarding their personal information:

  • Access: Users can request access to their personal information and receive a copy of the data we hold about them.

  • Correction: Users can request correction of any inaccurate or incomplete personal information.

  • Deletion: Users can request deletion of their personal information, subject to legal and contractual obligations.

8. Policy Updates:

TFD reserves the right to update this Privacy Policy periodically to reflect changes in our practices and legal requirements. We will notify users about significant changes through our website or via email.

If you have any questions or concerns about our privacy practices or this policy, please contact us at support@thefunctionaldoctors.com.au.

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