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Refunds and Cancellations Policy

Please see our Refunds, Cancellations, and Rebooking Policy below. We aim to make our policies as clear and transparent as possible, but should you have any questions before making a paid booking with The Functional Doctors, please email us at support@thefunctionaldoctors.com.au

Refunds and Cancellation Policy

At The Functional Doctors, we strive to provide our patients with exceptional service and care. We understand that circumstances may arise that require you to cancel or reschedule your appointment. Please take a moment to review our refunds and cancellation policy outlined below:

Cancellation and Refund Criteria:
  1. Full Refund Eligibility: Patients are eligible for a full refund under the following conditions:

    • Cancellation is requested within 24 hours of completing the booking, or

    • Cancellation is requested up to 3 days prior to the scheduled consultation.

  2. No Refund Policy: Outside of the specified refund eligibility criteria mentioned above, refunds will not be provided. This policy is in place because once a slot is booked, it may not be possible to fill it at short notice, impacting the availability for other patients.

Rescheduling Policy:
  1. Rescheduling Procedure: We understand that unexpected events may occur, necessitating the need to reschedule your appointment. We strive to accommodate such requests to the best of our ability.

  2. Advance Notice Requirement: Patients are encouraged to request rescheduling at least 3 days in advance of their scheduled consultation.

  3. Contact Information: To request rescheduling, please contact our support team at support@thefunctionaldoctors.com.au. Our dedicated team will assist you in finding a new suitable appointment slot.

Important Notes:
  1. Refunds will be processed using the original method of payment.

  2. All refund requests must be submitted in writing to support@thefunctionaldoctors.com.au.

  3. Refunds may take up to 7 business days to process.

  4. Late arrivals may result in a shortened consultation time but will not be eligible for a refund.

  5. In cases of technical difficulties or unforeseen circumstances from our end, we will work with you to reschedule your consultation at no additional charge.

By booking an appointment with The Functional Doctors, you acknowledge that you have read, understood, and agreed to the terms outlined in this refunds and cancellation policy.

If you have any questions or concerns regarding our policy, please do not hesitate to contact us at support@thefunctionaldoctors.com.au. We are here to assist you.

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